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Active Operations Management by Neil Bentley
£15.99
Out of stock
Product Ref. (e.g. ISBN, SKU)
9781788602310
Published:
19 Jan 2021
Format:
Paperback
Number of pages:
256 pages
Dimensions:
234x235x24mm
Weight:
0.403kgs
Author:
Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.
If you're at the sharp end of management, juggling conflicting demands to keep your organization's promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy - this is the book for you.
Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age.
This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover:
The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable. Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams. Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing. Online resources which support your control of the truly agile operation.Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved.
About the Author: Neil Bentley has been helping organizations to improve their front-line operating performance since the late 1980s. Originally qualified in Psychology, he started work at Lucas Industries in the 1980s, gaining experience in manufacturing production management and learning about Systems Engineering and the Toyota Production System. Neil went on to work at PA Consulting Group focusing on culture and organizational change in financial services and the public sector.
| Number of pages | 256 |
|---|
We will despatch your order as quickly as we can. If, for whatever reason, a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.
| First Item | 2 Items & Over | |
|---|---|---|
| UK | £3.75 | £5.00 |
| EU | £15.00 | £30.00 |
| USA & Canada | £30.00 | £50.00 |
| Rest of the World | £45.00 | £60.00 |
| Collect in Store | free | free |
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