Frequently Asked Questions
- How do I order online?
- How do I use National Book Tokens?
- What is Divido? And can I use it to pay?
- Can I back order a title?
- What are Pre Orders?
- What are Last Copies?
- Can my orders be combined and shipped as one? (Bulk Shipping)
- Can I use images on your site?
- How do you use my information?
How do I order online?
Making a purchase could not be easier.
- Just browse our Online Store, and click on any items that you wish to buy, they will then appear in your shopping basket.
- After you have finished your selection, click on "Checkout Now" in the shopping basket and
- you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Visa Delta, MasterCard, Switch, JCB, Solo and Visa Electron.
Payments are made securely via our payment service providers, "WorldPay" & "PayPal".
We accept online payments in Pounds Sterling. Products are priced in Pounds Sterling.
Your online "receipt" and automated email are not an order acceptance. We will review your order and payment prior to acceptance. We reserve the right to cancel an order at our discretion.
Additional Payment Methods
How do I use National Book Tokens?
You can use National Book Tokens to pay for your online purchases, just select that option at the Checkout and complete the 19 digit number which you'll find on the reverse of your Book Token underneath the barcode. If the amount of value on your Book Token isn't enough to cover the cost of your purchase, don't worry, we'll give you a quick call to arrange payment of the balance by another means (please be sure to supply your phone number as you Checkout).
What is Divido? And can I use it to pay?
We've partnered up with Divido to offer our customers the opportunity to buy our more expensive Collectors & Limited Edition books (those over £250) in instalments. We're offering the service, subject to status, on an interest free basis with terms of payment between 6 and 12 months. As you browse our online books you'll see those for which this service is available, just select the product you wish to purchase in the normal manner, choose the Divido option at the Checkout and you'll be re-directed to Divido to complete your application.
Who is Eligible for Finance?
Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history and meet the following minimum criteria:
- Be a UK resident
- Be over 18 years of age
- Have 3 years of UK address history
- Be working at least 16 hours per week
- Have a valid phone number and email address
- Delivery address must be to the address you put on your finance application (billing address).
Feel free to give us a ring on 01869 320779 or send us an email on firstname.lastname@example.org, and we would be happy to answer any questions you might have.
Divido Financial Services Limited (‘Divido’) is authorised and regulated by the Financial Conduct Authority. For more information, please visit: https://www.divido.com/
Can I back order a title?
If your item is not in stock, we will back order for you. This is done for a small number of the larger, more expensive items which we offer - please allow up to 10 days for delivery of these items.
What are Pre-Orders?
In conjunction with our publishing partners, we’ll sometimes offer a book for ‘Pre-Order’ – based on the understanding that the author has agreed to sign their books on publication. This is done so that we may try and satisfy as many orders as possible. If for any reason the author then chooses not to sign books for these pre-orders, we will contact you as soon as we are notified and offer you an immediate refund.
If your order includes a Pre-Order item amongst items which are in stock, depending on the publication date of the Pre-Order book, we may part-ship your order with the Pre-Order book to follow. In these cases you will only pay the shipping charges associated with the original order – there will be no extra to pay for these part-shipped orders.
What are Last Copies?
We often keep a large stock of our Coles Signed Editions, all neatly tucked away in our stockroom waiting to be packed and shipped. Because we are also a real book shop in the real world, we will have some copies of our Signed Editions out on display in the bookcases and on the tables in the shop - this will sometimes mean that when we get down to the Last Copies of a particular book they may well have been handled many times and could have picked up a few bumps and knocks along the way. If this is the case, we'll clearly show on our website which are the 'Last Copies' and even include a few images of the bumps and knocks.
Can my orders be combined and shipped as one? (Bulk Shipping)
A growing number of customers have asked if we can collate a number of their orders and ship them in bulk – this helps save shipping costs and reduces the frequency are parcels flying about the World. We’re more than delighted to accommodate these requests. All you need to do is choose ‘Click & Collect’ at the Checkout to avoid the shipping charges being added to your order. Just drop us a note to email@example.com to let us know you’d like your orders collated and we’ll safely and securely store your books until you are ready to take shipment, at which time we ask you to arrange payment of the shipping charges in line with our standard shipping tariff.
Can I use images on your site?
Our images are ours, they are copyrighted and are not to be used by any 3rd party without our explicit approval and agreement.
How do you use my information?
Danny Boy Trading Company Ltd. does not disclose buyers' information to third parties.
When you order from us, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your order, notify you of acceptance of your order and deliver the goods ordered.
We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.