Returns

Online Purchases & Returns:- We want you to be happy with your online purchase, very happy indeed, and we'll do all we can to make buying from us as enjoyable as possible. If an item does not meet your full satisfaction, you may return the item for a full refund (including the original shipping cost to you, but not the return shipping to us). You must notify us of your wish to return an item to us within 14 days of receipt of the item. The item must be returned in the original packaging and in the same condition that it was received by you. The payment method which was used for the original purchase will be the payment method we refund. If you are in any doubt about your purchase, please give us a call on 01869 320779 before completing your order - we'd be more than happy to answer any questions you may have.

Bicester Shop Purchases & Returns:- Buying books and gifts in the shop is somewhat different to buying through the website and as such, our returns policy is different. We want you to be happy with your purchase and the shop is a calm & gentle place in which to take your time, browse and make sure you’re buying exactly what you want – and of course we’re there to help answer questions you may have before you make your purchase. However, if you need to return an item which you’ve bought in our shop, just pop back with the item in an unused & saleable condition, along with your original receipt, for an exchange or credit note within 28 days. Cash or Credit/Debit Card refunds can only be given for faulty goods.