We use cookies to make your experience better. By continuing to browse our site you are agreeing to our use of cookies. Learn more.
Building an Effective Incident Management Program by Michael Kehoe
£47.99
Out of stock
Product Ref. (e.g. ISBN, SKU)
9781098153724
Published:
31 Jul 2024
Format:
Paperback
Number of pages:
250 pages
Dimensions:
233x178mm
Weight:
0.000kgs
Author:
In this practical book, seasoned professionals Michael Kehoe and David Cintz, who build, maintain, and run incident management programs for Confluent and LinkedIn, show you how to create a program that's effective, efficient, scalable, and automatedùregardless of the size of your organization.
System downtime is a common pain point for a great many organizations. Recently, a 12-hour store outage cost one Silicon Valley giant $25 million. And a 14-hour outage cost another corporation an estimated $90 million. News like this reminds companies that they need an incident management program before the unexpected happens. And there's no better time to get started than now.
But where do you begin? What elements does your program require? Who should be in charge?
In this practical book, seasoned professionals Michael Kehoe and David Cintz, who build, maintain, and run incident management programs for Confluent and LinkedIn, show you how to create a program that's effective, efficient, scalable, and automated-regardless of the size of your organization. You'll also learn how to tailor the program to meet the specific needs of your company as it continues to grow.
This book will help you: Understand the importance and benefits of an incident management program Create an effective incident categorization system and after-incident review program Create an effective automation strategy for incidents Build a comprehensive on-call program and train engineers
About the authors:
Michael Kehoe is an author, speaker, and senior staff security engineer at Confluent, leading security initiatives for multiple organizations.
David Cintz is an expert in leading large-scale incident response programs and serves as the staff technical program manager for security incidents at Confluent.
About the Author: Michael is an author, speaker and Sr Staff Security Engineer at Confluent, leading multi-organization security initiatives. Previously, he was a Sr Staff Site Reliability Engineer (SRE) at LinkedIn, architecting LinkedIn's move to Microsoft Azure. Before graduating with a Bachelor of Electrical Engineering from the University of Queensland (Australia), Michael interned at NASA Ames Research Center building small-satellites known as Phonesats. While working at LinkedIn, Michael led the company's work on Incident Response, Disaster Recovery, Visibility Engineering & Reliability Principles. He has also been embedded with the profile, traffic, espresso (KV Store) teams. After leading LinkedIn's last physical data-center build, he is now the architect for how LinkedIn builds its infrastructure in Azure. Michael has spoken at numerous events all over the world and in 2018 was a co-author of the book "Cloud Native Infrastructure with Azure" and "Reducing MTTD for High Severity Incidents"
| Number of pages | 250 |
|---|
We will despatch your order as quickly as we can. If, for whatever reason, a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.
| First Item | 2 Items & Over | |
|---|---|---|
| UK | £3.75 | £5.00 |
| EU | £15.00 | £30.00 |
| USA & Canada | £30.00 | £50.00 |
| Rest of the World | £45.00 | £60.00 |
| Collect in Store | free | free |
Additional Delivery Information (and some really important bits):
UK Delivery
Orders for delivery in the UK are normally despatched by Royal Mail, using the RM 48 Tracked Service with most orders delivered to you within a few days of placing your order with us. For larger parcels, Courier and Signed For delivery services may be used. Signed Books are shipped in our specially made book mailing cartons, with the books themselves wrapped in paper to protect them. Sometimes we may ship your order in several parts, particularly if you have 'Pre-Order' titles in your order or titles which are held in stock with our publishing partners.
The Really Important Bit: Because we use tracked, courier and signed for delivery services, please use an address at which your parcel can be received during the normal working day, for example, you may want to have your order delivered to your work address if you're not at home during the day.
First Item @ £3.75 (sometimes a shipping supplement may be added for particularly heavy books or specific postcodes*)
2 Items & over @ £5.00 in total
Another Really Important Bit: There are a number of Postcodes in the UK for which we will need to charge a shipping supplement, this will be calculated once we know the size and weight of the shipment. For these orders we will contact customers to agree a suitable and economic method of shipping. There may also be additional time required for delivery to some areas of the United Kingdom. Where possible, we will ship book orders (under 2kg) by Royal Mail to all UK postcodes. Large multiple book orders and books over 2kg are often shipped via APC Overnight or similar, regardless of Postcode.
Overseas Delivery
Shipments to EU countries:
First Item @ £15.00 (sometimes a shipping supplement will be added for particularly heavy books)
2 Items & over @ £30.00 in total
A really, really important Brexit bit: From 1st January 2021 shipments to EU addresses may incur additional costs which could be requested by Fed Ex at the time of delivery. These costs may vary from country to country and are not within our control and will be in addition to the costs paid to us for your delivery. If in any doubt, please check with your local Fed Ex office what, if any, additional costs will be applicable to your order - https://www.fedex.com
From 1st July 2021, VAT will be applicable to those EU countries where VAT is applied to books - this additional charge will be collected by Fed Ex (or the Royal Mail) at the time of delivery.
Shipments to the USA & Canada:
First Item @ £30.00
2 Items & over @ £50.00 in total
A really, really important USA Tarriff bit: From 29th August 2025 shipments to the USA are likely to incur additional duties, taxes and/or tarriffs which will be requested by the courier at the time of delivery. These costs may vary from state to state and are not within our control. These local duties, taxes and/or tarriffs will be in addition to the costs paid to us for your delivery. If you are in any doubt, please check with your local Tax Official or Fed Ex office what, if any, additional costs will be applicable to your order. The primary HTS (Harmonized Tariff Schedule) Code for a hardback book is 4901.99.0070 - https://www.fedex.com
Shipments to the Rest of the World:
First Item @ £45.00
2 Items & over @ £60.00 in total
All overseas orders are shipped using a 'signed for' courier service - please provide an address at which your parcel can be signed for on receipt. We use the same packaging materials for our overseas deliveries as we do those in the UK. In some cases, particularly large and heavy books, or books being shipped to remote areas, may incur an additional shipping charge - if this is the case with your order, we'll notify you as quickly as possible of these charges and to arrange the additional payment. You can of course cancel your order with an immediate refund should you not wish to accept these additional costs. Shipments to overseas territories may incur additional Duty & Tax costs which could be requested by Fed Ex at the time of delivery. These costs may vary from country to country and are not within our control and will be in addition to the costs paid to us for your delivery. If in any doubt, please check with your local Fed Ex office what, if any, additional Tax & Duty costs will be applicable to your order - https://www.fedex.com
Collect in Person at Coles Books
We're open Monday - Saturday, 9:00am - 5:30pm. If you're collecting your order, please wait until you get the text, phone call or email from us, just to be on the safe side and to ensure we have your order ready for you on arrival (we'll use the contact information provided during checkout). Not everything on our website is available for immediate collection, please do wait for the text, call or email - if time is of the essence, we'd suggest you call us on 01869 320779 and check availability prior to placing your order. You can pick up your order from the till, please bring a copy of your email receipt (electronic or printed is fine).
Coming by Car
If you're coming to Coles by car, why not take advantage of the 2 hours free parking at Sainsbury's Pioneer Square - just follow the signs for Pioneer Square as you drive into Bicester and park in the multi-storey car park above the supermarket. Come down the travelators, exit Sainsbury's, turn right and follow the pedestrianised walkway to Crown Walk and turn right - and Coles will be right in front of you. You don't need to shop in Sainsbury's to get the free parking!
Where to Find Us
Coles Books
22 Crown Walk
Pioneer Square
Bicester, Oxfordshire
OX26 6HY, United Kingdom
It was the most impressive packaging that I have EVER SEEN!!! The books were in perfect condition!!!!!
Super fast delivery and well packaged. Quality item and service!