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Contemporary Trends in Conflict and Communication by Jessica Katz Jameson (Hardback)
£95.00
Out of stock
Product Ref. (e.g. ISBN, SKU)
9783110687217
Published:
18 Jul 2022
Format:
Hardback
Number of pages:
300 pages
Dimensions:
240x170x23mm
Weight:
0.633kgs
Author:
Conflict communication has been dramatically disrupted in an era of increased polarization that impacts the willingness and ability of people with different views and values to engage in productive dialogue that crosses bridges and promotes understanding. The use of social media is often implicated in the promulgation of alternative facts, false news, and intimidation, yet technology and new media also have the capacity to enhance and transform conflict communication in family, workplace, and social settings. This volume will cover myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, social enterprise spaces such as Yammer and proprietary networks, or through formal conflict management and dispute system technologies.
Contemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies. We were experiencing the increase of conflict communication in hybrid spaces prior to the COVID-19 pandemic, yet the global lockdown that shifted everyone to remote teaching, learning, and working heightened our attention to the impact of technology and social media on conflict dynamics. While social media is often implicated in the spread of alternative facts, false news, and intimidation, technology and new media also have the capacity to enhance and transform conflict communication in education, workplace, and socio-political settings. The contributors to this volume showcase cutting-edge research that helps us make sense of the times we are living in and is organized in three sections: (1) Using technology to promote dialogue and collaboration, (2) Conflict communication on social media, (3) Online conflict management in education, training, and practice. This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to transform and connect rather than polarize and divide.
About the Author: Jessica Katz Jameson, PhD (Temple University) is a professor and department head in the Department of Communication at North Carolina State University. Her research interests include organizational conflict management, the role of emotion in mediation, and examining communication that constructs collaborative teams and organizations. Missy F. Hannah, M.A. (University of Akron) is a social media specialist at SAS Institute where she works on the corporate social media team. Her research interests include corporate social media campaigns, social media activism, and the way those two areas intersect. She is currently a Ph.D. student in the CRDM (Communication, Rhetoric and Digital Media) program at North Carolina State University.
| Number of pages | 300 |
|---|
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| Rest of the World | £45.00 | £60.00 |
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