Zero by Jeremy Hunt (Hardback)

£20.00
Available
Product Ref. (e.g. ISBN, SKU)
9781800751224
Published:
24 May 2022
Format:
Hardback
Number of pages:
320 pages
Dimensions:
234x153x33mm
Weight:
0.512kgs
Author:
By committing to a profession where the consequences of a mistake can be life or death, people in healthcare are braver than most of us. The problem is that the system that 'goes after' someone when something goes wrong, and the result is a blame game that stops learning and allows the same mistake to be repeated, often countless times. 'Zero' is a book about how the NHS can reduce the number of avoidable deaths to zero, and in the process save money, reduce backlogs and improve working conditions. Delivering the safest, highest quality care in the NHS post-pandemic is our very own 1948 moment.

'A thoughtful, serious and well-written book that tackles an immensely important subject' - Observer

How many avoidable deaths are there in the NHS every week?

150.

What figure should we aim for?

Zero.

The NHS is the pride of Britain. It's an army of highly skilled and talented healthcare professionals, armed with the most cutting-edge therapies and medicines, and a budget bigger than the GDP of most countries in the world.

Yet avoidable failures are common. And the result is tragic deaths up and down the country every day.

Jeremy Hunt, the longest-serving Health Secretary in history, knows exactly what the cost is. In the letters he received from bereaved family members, he was constantly confronted by the heart-breaking reality of slip-ups and mistakes.

There is increasing conflict between public pride in the NHS and the exhausted daily reality for many doctors and nurses, now experiencing burnout in record numbers. Waiting lists are up, staffing numbers inadequate, and all the while an ageing population and medical advances increase both demand and expectations. With pressures like these, is it surprising that mistakes start to creep in?

This great British institution is crying out for renewal. In Zero, taking the broadest approach, thinking through everything from staffing to technology, budgets to culture, Hunt presents a manifesto for that renewal.

Mistakes happen. But nobody deserves to become a statistic in an NHS hospital. That's why we need to aim for zero.

About the Author: Jeremy Hunt was elected Conservative MP for South West Surrey in 2005. He was Secretary of State for Health between September 2012 and July 2018, the longest-serving Health Secretary in history. His time in office included big battles over resourcing, the junior doctors' strike and a consistent focus on patient safety, which is the theme of Zero. He has been Chair of the Health and Social Care Select Committee since January 2020 and lives in Godalming and London with his wife, son and two daughters (all proud NHS babies).

More Information
Number of pages 320

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